We want you to be happy with your products and will gladly accept returns on all full-priced items within 30 days of receiving your order provided they are in new and unused condition.
Musical instruments are only eligible for return within 14 days from date of receipt. Woodwind instruments or instruments played by the mouth are not eligible for return or exchange due to hygiene reasons.
Custom props and special orders are not eligible for return. This includes custom lengths and wick size.
By the Metre Items
Items cut by the meter are not eligible for return e.g. kevlar wick or grip.
Returning Online Returns
You'll need to cover return postage and postage charges on your original order are non-refundable. If you would like to return an internet order please click here to start the return process.
Sale and markdown items are not eligible for refunds, exchanges or credit notes unless deemed faulty.
Gift vouchers are ineligible for return.
We will repair, exchange or refund a product where the product is faulty or not of acceptable quality. Provided that the item has not been misused, physically damaged or neglected. The product may need to be returned to the manufacturer for assessment to determine the nature of the issue.
**Threeworlds reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund.