We are pretty quick!
98% of all orders go out within 1-2 business days.
Some products are made to order so we may need an extra day to make it.
You will get an email with all updates about the status of your order. Make sure you check your spam folder too.
Our estimated transit guidelines within Australia are:
- Brisbane, Gold Coast Metro: 2-3 business days
- Other QLD: 2-5 business days
- Sydney, Canberra: 3-5 business days
- Melbourne and Adelaide Metro area: 4-6 business days
- Other Capital & Regional areas: 4-10 business days
Express Post is definitely an option at checkout. It's only available if your delivery suburb is part of the Australia Post Express Post network.
Oversize items (longer than 100cm) and fuel cannot be sent Express Post.
If your order is extremely urgent, please call first to check everything is in stock before you place your order online.
We use different shipping carriers, depending on the location and size of your order. They include Australia Post, Startrack Express, Aramex and DHL Express.
INTERNATIONAL SHIPPING COST
Shipping rates are determined at checkout based on package weight and delivery location. There's a shipping calculator on each of our product pages to give you an estimated freight cost.
CUSTOMS + DUTIES
International orders may be subject to additional duties, brokerage or customs fees upon delivery. They are not included in the shipping cost. These fees are calculated by customs officials and cannot be estimated by us prior to shipping as every country has different tax laws. Threeworlds has no control over customs fees but you can contact your local customs office to determine customs costs. Delays in customs are possible with every international order, which may affect delivery arrival times.
If you refuse to pay at delivery, all additional fees incurred(eg. return freight costs) will be subtracted from your merchandise refund or billed to you by Threeworlds at a later date.
Shipping protection is an optional insurance you can purchase at checkout. It gives you cover in the unlikely event that your parcel is lost or damaged in transit. A replacement order will be sent out free of charge once confirmed by the freight company. Excludes items that have been stolen after delivery, or if an incorrect shipping address was given. By deselecting shipping protection, we are not liable for lost, damaged, or stolen items.
CLICK + COLLECT BURLEIGH
Yes, you'll need to contact us for a discount code to organise pickup from our Burleigh Heads Shop.
After you place your order online we will contact you when it is ready for collection from:
8 James Street
Burleigh Heads QLD Australia
Mon-Sun 10am - 5pm
FREE SHIPPING DISCOUNT CODES
From time to time we run promotions offering Free Shipping, if you receive free shipping from our company we will send your order via the most economical method available, usually Australia Post. Expedited freight is not available using a free shipping discount.
All of our products come with a one-year manufacturer's guarantee, during which time we will repair or replace the item provided the problem is caused by faulty craftsmanship. All items need to be boxed or sufficiently wrapped for return.
If you experience a problem, usually the quickest and easiest way to get this resolved is to show us. Taking a picture or quick video helps us to assess, diagnose and resolve most, if not all issues before sending your item back to us for inspection
If for some reason you are unable to do this, shipping it to our warehouse for inspection is also an option.