Instructions for Returns
Step 1. Contact us
Email us at firstname.lastname@example.org
Please don't send your item back without contacting us first. Often we can help you resolve an issue with a little bit of trouble shooting. This can save you time and postage costs.
In your email please let us know the following:
- Your name
- Your contact details
- Your order number or the email address you used to place the order
- Reason for your return
We will reply to your email within 2 business days.
Step 2. OK to Return
Once we OK your return we'll get you to post it back to us.
Step 3. Return Postage & Packaging
Please include your details from above on a piece of paper in the package. Be sure to package and tape up your return parcel in a way that the item is well protected, the item won't slip out and it won't get damaged by the postie. Remember to keep a copy of the tracking details of your parcel, as we cannot be held responsible for lost or damaged return parcels.
Only return the item or part that is being replaced. We'll advise you what to send back to us when we chat by email.
Step 4. We Receive & Complete Your Return
We'll email you within 2 working days of receiving your order and will contact you to let you know that your order has been refunded, replaced or repaired. We will also email you new tracking details if we are sending anything back your way.