Instructions for Returns

Step 1. Contact us

Email us at orders@threeworlds.com.au

Please don't send your item back without contacting us first. Often we can help you resolve an issue with a little bit of trouble shooting. This can save you time and postage costs. 

In your email please let us know the following:

• Your name
• Your contact details
• Your order number or the email address you used to place the order
• Reason for your return

Step 2. OK to Return

Once we OK your return we'll get you to post it back to us.

Step 3. Complete the Returns Form

Click here for Returns/Exchange Form

Step 4. Return Postage & Packaging

Be sure to package and tape up your return parcel in a way that the item is well protected, the item won't slip out and it won't get damaged by the postie. Remember to keep a copy of the tracking details of your parcel, as we cannot be held responsible for lost or damaged return parcels.

Only return the item or part that is being replaced. We'll advise you what to send back to us when we chat by email.

Please include a note in your order with your name, order #, and request for a return/exchange. This is super important to include otherwise we won't know it's from you!

Threeworlds - Returns
2/16 Kortum Dr
Burleigh Heads QLD 4220

Step 4. We Receive & Complete Your Return

We'll email you within 2 working days of receiving your order and will contact you to let you know that your order has been refunded, replaced or repaired. We will also email you new tracking details if we are sending anything back your way.