Flowtoys Warranty Policy

Flowtoys Warranty Policy

The flowtoys “forever flow" full lifetime warranty is intended to enable you to practice, play, party and perform with your flowtoys® without worrying about breaking them, and to freely find your flow. It is also designed to ensure your investment in flowtoys will last a lifetime even as we improve our products, and to reduce waste and encourage re-use with a lifetime trade-in program.

If you have issues with your Flowtoys product Threeworlds will help you troubleshoot to the best of our abilities but if we are unable to solve it you will need to contact Flowtoys directly at warranty@flowtoys.com

All Flowtoys products warranty is handled directly by Flowtoys at warranty@flowtoys.com 

What is Covered

1. Defects in materials or workmanship:

  • All flowtoys-made products are covered for the lifetime of the owner.
  • Flowtoys will provide free repair or replacement (shipping not included) of the faulty part or, if we are unable to do so after a reasonable number of tries, a full refund.

2. Failure of non-electronic parts of props, due to intended use:

  • All flowtoys-made products are covered for the lifetime of the owner.
  • Flowtoys will provide free repair or replacement (shipping not included) of the faulty part.

3. Failure of electronic parts due to intended use within 2 years:

  • All flowtoys-made electronics are covered for 2 years from the original purchase date.
  • Flowtoys will provide free repair or replacement (shipping not included) of the faulty part.

4. Lifetime trade-in credit: 

You can send back any flowtoys-made prop at any time, in any condition, and get 50% credit towards any flowtoys purchase.

What is Not Covered

  • Products not made by flowtoys.
  • Loss or theft.
  • Wear and tear.
  • Flowtoys products that fail due to unintended use: dropped in water, chewed by dog, dropped on rough or sharp surfaces, etc.
  • Flowtoys-made lifestyle products, eg. hipsacks, t-shirts, beanies, kaizen prop racks, bags, clava lamps, yoga mats, massage tools etc. will be replaced if there are defects within 60 days of your order, but do not qualify for half price replacements or upgrade credit.