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We have a program in place for free replacement of the plastic washers. We have found some customers washers are brittle and can crack. These have all now been replaced with nylon, which solved this issue. This affects products purchased between 14th June - 18th August.
Some parts are just prone to some wear when used extensively over time. But when I asked for some replacement, my matter was taken serious and instantly taken care of. No costs for the replacement or the shipping accross the globe. That's some customer service I like to see from a company! Thanks